Throughout our working careers, it is very important that we constantly attend to building personal skills that enable us to be more effective in our work. One skill in particular that is commonly held and utilized by highly successful people is that of initiating and maintaining eye contact with customers and co-workers. In the people business of healthcare, it does not matter if we nail the technical aspects of our work if we do not succeed in our people skills as well. As such, it is very helpful when we can use this skill to help establish a relationship of trust and empathy with those around us to help enhance our technical skill and customer service delivery. Take a look!