Sign up to save your podcasts
Or
Share 279 Shreesha Ramdas Customer success should be inside out AND outside in
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
279 Shreesha Ramdas Customer success should be inside out AND outside in
Shreesha Ramdas is SVP & GM at Medallia, which acquired the company he co-founded, Strikedeck, a leader in Customer Success Automation. Shreesha is a multi-time company co-founder including LeadFormix (acquired by CallidusCloud) and OutJoin.
We talked with Shreesha about what it means for a customer success organization to be outside in versus inside out in strategy and orientation, how easy it is to fall into the trap of being too one sided, and why you must balance these two and create a hybrid approach.
On July 29, 2021, Shreesha and I are running a Customer Success Leadership Network event on this topic, which you can register for on the CSLN website. If you like this conversation, go register for our event.
More about Shreesha:
* Medallia Strikedeck Website: https://strikedeck.com/
* Shreesha on Linkedin: https://www.linkedin.com/in/shreesharamdas/
* Strikedeck Radio: https://strikedeck.com/strikedeck-radio-customer-success-live/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com
View all episodes
By Bill Cushard
5
2626 ratings
Shreesha Ramdas is SVP & GM at Medallia, which acquired the company he co-founded, Strikedeck, a leader in Customer Success Automation. Shreesha is a multi-time company co-founder including LeadFormix (acquired by CallidusCloud) and OutJoin.
We talked with Shreesha about what it means for a customer success organization to be outside in versus inside out in strategy and orientation, how easy it is to fall into the trap of being too one sided, and why you must balance these two and create a hybrid approach.
On July 29, 2021, Shreesha and I are running a Customer Success Leadership Network event on this topic, which you can register for on the CSLN website. If you like this conversation, go register for our event.
More about Shreesha:
* Medallia Strikedeck Website: https://strikedeck.com/
* Shreesha on Linkedin: https://www.linkedin.com/in/shreesharamdas/
* Strikedeck Radio: https://strikedeck.com/strikedeck-radio-customer-success-live/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com