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28: COVID-19: How We Look at the Future Has Changed Dramatically, with Dr. Joanne Conroy, President and CEO, Dartmouth-Hitchcock Health System
In this episode of Fireside Chat, we sit down with Dr. Joanne Conroy, President and CEO, Dartmouth-Hitchcock Health System to talk about the COVID-19 pandemic and how the crisis has changed several aspects of healthcare for the future.
Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
TranscriptionJoanne Conroy 0:04
If we continue to have a significant portion of our workforce working from home, then I have an opportunity to repurpose some of our space for activities that actually are growing and need more space. We were thinking about building an extra administrative building. And now that’s totally off the table. I wouldn’t even consider that.
Gary Bisbee 0:27
That was Dr. Joanne Conroy, President, and CEO Dartmouth-Hitchcock health system, noting that lessons learned from treating COVID patients has led to the development of an approach that allows COVID and non-COVID patients to be treated at the same time. I’m Gary Bisbee. And this is Fireside Chat. Dr. Conroy has seen telemedicine visits grow from three visits a week pre-COVID to 2,000 visits a day post-COVID. Concern overexposure to Coronavirus drove the increase but Dartmouth Hitchcock found that many users embraced it and will continue to use it going forward. The caregivers quickly became facile with it, and Dr. Conway believes that they will become increasingly innovative in how to best work with patients.
Joanne Conroy 0:44
COVID patients when they are admitted, actually Gary are quite sick. If you look at the CMI of most of their admissions are pretty high, and they’re very resource-intensive to care for them. But you don’t have to shut down the entire institution in order to provide that care. You just have to make sure it’s appropriately cohorted.
Gary Bisbee 1:02
Dr. Conroy has concluded that Dartmouth-Hitchcock’s approach to the future will be substantially different. The new normal will include reconsideration of facilities incorporation of remote working and Dartmouth-Hitchcock’s human resources, strategy, and restr
Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.
Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.
The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.
About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...
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By The Health Management Academy
4.9
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In this episode of Fireside Chat, we sit down with Dr. Joanne Conroy, President and CEO, Dartmouth-Hitchcock Health System to talk about the COVID-19 pandemic and how the crisis has changed several aspects of healthcare for the future.
Please note: The number of COVID-19 cases and the situation referenced in this episode were based on reported data at the time of the interview and are subject to change.
TranscriptionJoanne Conroy 0:04
If we continue to have a significant portion of our workforce working from home, then I have an opportunity to repurpose some of our space for activities that actually are growing and need more space. We were thinking about building an extra administrative building. And now that’s totally off the table. I wouldn’t even consider that.
Gary Bisbee 0:27
That was Dr. Joanne Conroy, President, and CEO Dartmouth-Hitchcock health system, noting that lessons learned from treating COVID patients has led to the development of an approach that allows COVID and non-COVID patients to be treated at the same time. I’m Gary Bisbee. And this is Fireside Chat. Dr. Conroy has seen telemedicine visits grow from three visits a week pre-COVID to 2,000 visits a day post-COVID. Concern overexposure to Coronavirus drove the increase but Dartmouth Hitchcock found that many users embraced it and will continue to use it going forward. The caregivers quickly became facile with it, and Dr. Conway believes that they will become increasingly innovative in how to best work with patients.
Joanne Conroy 0:44
COVID patients when they are admitted, actually Gary are quite sick. If you look at the CMI of most of their admissions are pretty high, and they’re very resource-intensive to care for them. But you don’t have to shut down the entire institution in order to provide that care. You just have to make sure it’s appropriately cohorted.
Gary Bisbee 1:02
Dr. Conroy has concluded that Dartmouth-Hitchcock’s approach to the future will be substantially different. The new normal will include reconsideration of facilities incorporation of remote working and Dartmouth-Hitchcock’s human resources, strategy, and restr
Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.
Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.
The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.
About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...
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