Engaging healthcare staff takes a different style of leadership and communication in the Age of Consumerism, according to Britt Berrett, program director and faculty at University of Texas at Dallas, and New York Times bestselling author of Patients Come Second. The lessons he learned as CEO of two major hospitals apply just as much, if not more, to smaller practices. Learn how smaller practices are, in fact, better equipped to pivot quickly and make necessary changes, which helps them address the evolving needs of patients without causing staff to get lost in the shuffle.

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