Sometimes, even small changes that an organisation makes can make a huge difference.

Elliott Higgins shares their story as both a Senior Innovation Scout and LGBT+ Network Partnerships Lead for NatWest. As Senior Innovation Scout, Elliott looks for new emerging technologies and how they can help NatWest serve its customers better. And as LGBT+ Network Partnerships Lead, Elliott runs partnerships to better support LGBT+ colleagues and customers.

In our conversation, we find out how Elliott reached this position and the challenges that they faced on that journey. We speak about the rise of niche technologies that target smaller subsections of the market. Elliott also shares with us some fantastic examples of small changes organisations should be making that make a huge positive difference for customers and colleagues.

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Tune in to Elliott’s fascinating journey.

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