On this episode of Driving Insights, we dive deep into the art of attracting and retaining the next generation of service advisors. We explore the unique expectations of Millennials and Gen Z in the workplace, and how dealerships can adapt to meet these needs. From flexible scheduling to comprehensive training programs, we unpack strategies that can help your service department thrive in a competitive job market. Learn how to create a fair and equitable work environment that resonates with younger employees, while leveraging technology to enhance onboarding and daily operations. Whether you're struggling with high turnover or looking to infuse fresh energy into your team, this episode offers practical insights to help you build a dynamic, multi-generational workforce that drives customer satisfaction and boosts your bottom line.

Episode 28 Homework - ⁠⁠Download