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286: Jenny Pan – CarePod (PitchDeck Asia)
Podcast highlights:
06:10 Let's talk about traveling with pets. Many people don't understand how difficult it is, correct? -- It's true, many people don't understand unless they've had to travel with their own pets. In a way it's like the divide between having kids and not having kids. Until you have kids, you don't know what it's like. It's different for every airline; but what tends to happen is there's a separate cost you pay and you're required to take your pet to a separate part of the airport for cargo. There's often no signage and no one to help you as you might expect. Pets are often then left in the cargo warehouse for hours while the flight is prepared and all the passengers go through check-in like normal. This is a very scary and stressful process for them.
16:25 Let's talk about CarePod. Can you describe what it is? -- We've developed an entire solution to help people feel better about traveling with their pets. There are essentially two parts: 1) the physical solution and 2) the software side. The pod itself is basically a first class accommodation for pets, designed to help reduce the stress factors they face. We've tried to design something that increases airflow and ventilation while reducing the amount of visual and noise stress pets are exposed to. During flight pets are in the cargo hold, which is not accessible to passengers, and not designed for comfort. With the CarePod, we try to maintain a low-intensity environment for pets during the entire duration of travel.
35:15 Who are you looking for then in terms of investors? What sorts of people do you see really understanding what you're trying to do? -- We've been surprised by people who get what we're doing who may not be pet owners themselves. People who, for example, see tech and design as making the world a better place. They've approached us and said we like what you're doing here with better design and better tech. We are also seeing airlines getting it more and more. They realize they need to acquire consumers long-term and they need to cater to a generation who see pets are part of their family and who very much want to travel with their pets.
Podcast notes:
00:05 Welcome Jenny Pan, founder of CarePod, to The Pitch with host host Graham D. Brown.
02:15 Before we talk about CarePod, let's talk for a moment about Lhasa Apsos. Tell us about them. -- Along with Tibetan Mastiffs, which typically guard temples, and the Tibetan Terriers, the Lhasa Apso is a common dog breed in Tibet. The mastiffs were traditionally protectors and were once used to fight lions, whereas the Apsos were lap dogs that resided inside temples. For me there's always been an interest in dogs and so it was apparent the difficulties involved in flying with pets. It can be a very rough experience for the animals.
06:10 Let's talk about traveling with pets. Many people don't understand how difficult it is, correct? -- It's true, many people don't understand unless they've had to travel with their own pets. In a way it's like the divide between having kids and not having kids. Until you have kids, you don't know what it's like. It's different for every airline; but what tends to happen is there's a separate cost you pay and you're required to take your pet to a separate part of the airport for cargo. There's often no signage and no one to help you as you might expect. Pets are often then left in the cargo warehouse for hours while the flight is prepared and all the passengers go through check-in like normal. This is a very scary and stressful process for them.
12:15 Why is it that airlines still treat pets as cargo despite growing wealth in Asia and more sophisticated pet ownership as people become wealthier? -- As passengers, what we don't see is airlines consider themselves built as both passenger businesses and cargo businesses. There is very much a sense of two different teams.
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By Graham BrownPodcast highlights:
06:10 Let's talk about traveling with pets. Many people don't understand how difficult it is, correct? -- It's true, many people don't understand unless they've had to travel with their own pets. In a way it's like the divide between having kids and not having kids. Until you have kids, you don't know what it's like. It's different for every airline; but what tends to happen is there's a separate cost you pay and you're required to take your pet to a separate part of the airport for cargo. There's often no signage and no one to help you as you might expect. Pets are often then left in the cargo warehouse for hours while the flight is prepared and all the passengers go through check-in like normal. This is a very scary and stressful process for them.
16:25 Let's talk about CarePod. Can you describe what it is? -- We've developed an entire solution to help people feel better about traveling with their pets. There are essentially two parts: 1) the physical solution and 2) the software side. The pod itself is basically a first class accommodation for pets, designed to help reduce the stress factors they face. We've tried to design something that increases airflow and ventilation while reducing the amount of visual and noise stress pets are exposed to. During flight pets are in the cargo hold, which is not accessible to passengers, and not designed for comfort. With the CarePod, we try to maintain a low-intensity environment for pets during the entire duration of travel.
35:15 Who are you looking for then in terms of investors? What sorts of people do you see really understanding what you're trying to do? -- We've been surprised by people who get what we're doing who may not be pet owners themselves. People who, for example, see tech and design as making the world a better place. They've approached us and said we like what you're doing here with better design and better tech. We are also seeing airlines getting it more and more. They realize they need to acquire consumers long-term and they need to cater to a generation who see pets are part of their family and who very much want to travel with their pets.
Podcast notes:
00:05 Welcome Jenny Pan, founder of CarePod, to The Pitch with host host Graham D. Brown.
02:15 Before we talk about CarePod, let's talk for a moment about Lhasa Apsos. Tell us about them. -- Along with Tibetan Mastiffs, which typically guard temples, and the Tibetan Terriers, the Lhasa Apso is a common dog breed in Tibet. The mastiffs were traditionally protectors and were once used to fight lions, whereas the Apsos were lap dogs that resided inside temples. For me there's always been an interest in dogs and so it was apparent the difficulties involved in flying with pets. It can be a very rough experience for the animals.
06:10 Let's talk about traveling with pets. Many people don't understand how difficult it is, correct? -- It's true, many people don't understand unless they've had to travel with their own pets. In a way it's like the divide between having kids and not having kids. Until you have kids, you don't know what it's like. It's different for every airline; but what tends to happen is there's a separate cost you pay and you're required to take your pet to a separate part of the airport for cargo. There's often no signage and no one to help you as you might expect. Pets are often then left in the cargo warehouse for hours while the flight is prepared and all the passengers go through check-in like normal. This is a very scary and stressful process for them.
12:15 Why is it that airlines still treat pets as cargo despite growing wealth in Asia and more sophisticated pet ownership as people become wealthier? -- As passengers, what we don't see is airlines consider themselves built as both passenger businesses and cargo businesses. There is very much a sense of two different teams.