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Rob Dewald and Erika Garcia from Precedent Management are this week’s guests. We discuss:
Creating strategic differentiators are key to growing a business. In the age of technology, a differentiator may just be “the human touch.” Technology can be used to provide services, but the human component is a strategic differentiator that is often overlooked. It is important to combine the high touch/human element with other aspects of providing service to clients.
Pivoting in business is key. Many individuals and businesses were forced to pivot in 2020. Precedent had the right processes and people in place to handle the unexpected pivot. For instance, they have expanded their services from industry specific to a broader approach of providing services in various markets. When the pandemic hit and the volume dried up in their industry, they made a strategic pivot by provisioning their people, processes and proprietary technology to serve other companies. These services are critical for companies that don’t have the existing people, infrastructure, time or capital. A key lesson from this is that you need to have the right team in processes in place for any unforeseen crises that may come your way.
As they provided services to other companies, a key component of the service is the “onshore” aspect. Their people are located in the United States, which can provide benefits to their potential client base.
As entrepreneurs, they understand the importance of:
https://collinharbour.com/
http://precedentmgmt.com/
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Rob Dewald and Erika Garcia from Precedent Management are this week’s guests. We discuss:
Creating strategic differentiators are key to growing a business. In the age of technology, a differentiator may just be “the human touch.” Technology can be used to provide services, but the human component is a strategic differentiator that is often overlooked. It is important to combine the high touch/human element with other aspects of providing service to clients.
Pivoting in business is key. Many individuals and businesses were forced to pivot in 2020. Precedent had the right processes and people in place to handle the unexpected pivot. For instance, they have expanded their services from industry specific to a broader approach of providing services in various markets. When the pandemic hit and the volume dried up in their industry, they made a strategic pivot by provisioning their people, processes and proprietary technology to serve other companies. These services are critical for companies that don’t have the existing people, infrastructure, time or capital. A key lesson from this is that you need to have the right team in processes in place for any unforeseen crises that may come your way.
As they provided services to other companies, a key component of the service is the “onshore” aspect. Their people are located in the United States, which can provide benefits to their potential client base.
As entrepreneurs, they understand the importance of:
https://collinharbour.com/
http://precedentmgmt.com/