The AC Method

#29: Handling Software Shifts and Client Frustration Through Effective Communication

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In this episode, Aaron shares how they switched clients from QuickBooks Desktop to QuickBooks Online due to software changes. They encountered challenges, including a frustrated client who demanded fast solutions. Aaron emphasizes that yelling doesn't work and recommends better communication and understanding diverse perspectives to solve problems. Ultimately, he encourages collaboration and respectful communication over shouting.


HIGHLIGHTS:

  • An unexpected software shift disrupts operations
  • Challenges in syncing software due to complexity
  • Client frustration with demands for quick solutions
  • Recognizing the ineffectiveness of yelling in resolving issues
  • Stressing the importance of maintaining professional, respectful communication


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    TIME STAMPS

    • 00:00: Prelude
    • 00:12: The story of how QuickBooks went from being a pioneer to causing headaches
    • 01:35: Programming the API link
    • 03:10: Accounting is the biggest black-and-white gray area
    • 05:42: The owner's aggressive communication
    • 07:44: There's no excuse that yelling while screaming is a good thing
    • 09:18: Why did yelling and rudeness seem like the right reaction?
    • 10:08: Programming is not an exact science
    • 10:58: When you get frustrated, explain it
    • 11:19: END


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      The AC MethodBy Aaron Clippinger
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