Fast Leader Show | Customer Experience Leadership

294: Neil Sahota – Artificial Intelligence for Good


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After the IBM Watson team won the Jeopardy challenge, Neil Sahota was fighting for the ecosystem model to try to open up the platform. A lot of the people was trying to engage the tech people, but Neil was trying to target the businesspeople. According to Neil, the businesspeople understood the problems more, they were on the ground, and if they were trying to build solutions, they were the people that need to be at the table with the technologists. Neil initially lost that fight, but he never gave up.

 

Neil convinced them that if they had five of the best technologists in the world then they would be thinking about self-driving cars and missions to Mars, but if they had five of the best doctors in the world then they would be thinking about curing cancer. What if they were to put them together?

 

During that epiphany moment, people realized the amazing impact that technology can bring across every sector if they were to join together business and technology. This amalgam between business and technology became one of Neil\'s biggest humps that he was able to overcome.

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Fast Leader Show | Customer Experience LeadershipBy Jim Rembach, President Call Center Coach

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