Hi everyone! I'm Novia Dwi Hafsari from 2B AK with student ID number 205111052.

Usually, when we want to say something in a complaint, we tend to be confused about how we say it without offending all parties, right? Like, What word should we use? What kind of tone should we put out? and other questions that come to our minds. Therefore, we listen to this short podcast and please listen to this podcast comfortably!