CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel. After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:<ul><li>AI reimagining contact centre solutions</li><li>Reoccurring omnichannel woes</li><li>The rise of visual engagement</li></ul>

CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel. After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:AI reimagining contact centre solutionsReoccurring omnichannel woesThe rise of visual engagement

CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel. After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:<ul><li>AI reimagining contact centre solutions</li><li>Reoccurring omnichannel woes</li><li>The rise of visual engagement</li></ul>

3 CCaaS Trends for 2022 and Beyond

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3 CCaaS Trends for 2022 and Beyond

3 CCaaS Trends for 2022 and Beyond