CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions. 

In this session, we break down the following three contact center agent trends.

• Trend #1: Agents’ Increased Workload 
• Trend #2: Agents’ Difficulty with Contact Center Tools and Software 
• Trend #3: Agents’ Lack Managerial Support 

To delve into a whitepaper full of more excellent advice for addressing these trends: visit: https://assets.ringcentral.com/us/ebook/agent-experience-trends.pdf

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