It all starts with a relationship in which the patient feels comfortable and knows that the doctor cares about them. Dr. Craig Greene, an orthopedic surgeon in Baton Rouge, Louisiana, is a champion of building that relationship from the moment a patient steps into his clinic. Little things build trust and show empathy, and patients can tell when it’s just an act. This week also marks the debut of a new segment called Social Shift, highlighting when healthcare goes right.

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