You may hear, especially in corporate "culture," that you should keep your team at arm's length; don't get close because it compromises your ability to lead. This is total crap. We talk about the benefits of genuinely getting to know your team, methods for doing so, and the leader's responsibilities in this kind of effort. We even talk about what happens when you feel you've tried everything. We're attempting to create a common language to make our ideas comprehensive so watch out for the specifics in the section on helping them know themselves.