I this episode I discuss how important it is for us in the MICE industry to own our F-ups and how not dealing with them can directly impact your bottom line.

I discuss two different cases of messing up.

The first exemplifies how to handle messing up the right way, while the other one shoes how a hotel in Vilnius, Lithuania, completely blew their chances of doing right.

I show how messing up directly can and will affect your turnover and profit.