In this episode, I would like to share with you two incidents that helped me refine my own understanding of user needs and experience.

From two different projects at different times, how I learnt: 

* That the purpose of a developer is to solve others’ problems [and not just look for the next personal challenge to solve] 

* Distinguishing user needs and wants 

* The power of conversations with users 

* The need and importance of empathy for the user ways of working and work environment, when designing solutions 

* The power of iterative development, with frequent user experience based feedback