When a customer complains, or expresses dissatisfaction with your business, the first thing a lot of business owners want to do is scream to everyone who will listen how wrong the customer is. But there's a better way.Just Be Nice!We're going to help you develop a process for dealing with unhappy or unruly customers by walking you through Dalton's 3 simple rules of the Road House.Watch this one, and add it to the training for your staff so that you have a consistent plan for handling com...