This episode covers the basics of creating solid customer relationships; touching on psychology, bedside manner research and conversational grace. Pour yourself a cup and pop in the earbuds...

Key Points:

2:23 Link to the freebie outlining the 3 Steps to Creating a Customer Experience They'll Tell All of Their Friends About

https://thoughtful-motivator-427.ck.page

11:32 Link to NY Times article entitled To Be Sued Less, Doctors Should Talk to Patients More

https://www.nytimes.com/2015/06/02/upshot/to-be-sued-less-doctors-should-talk-to-patients-more.html

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