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CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec.

After an introduction to contact center Auto-QA, they discuss three use cases for generative AI (GenAI) in quality assurance.

These are:

• Use Case #1 The Additional Context Window 
• Use Case #2 The AI Prompt Designer 
• Use Case #3 LLM-based Sentiment Analysis 

They also share a quick video of each, bringing the use cases to life.

To learn more about MiaRec AutoQA, visit their website.

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