When I first saw Charlie's profile, I was curious: someone working in marketing and UX together, quite an unusual combination for two functions which are usually rather siloed. Charlie has showed me how marketers can learn from the user research practices, and how a new product trio (Marketing/UX/Product) could benefit an organisation. Listen and be immerged in a world of data, communication and user empathy! You can contact Charlie via his marketing agency rankrobin.com, his UX consultancy practice usercharlie.com or social media like LinkedIn. All his links are available here. Thank you Elaine, product manager at FutureLearn, for her question.