Customer service isn't hard - it's about being genuine; a person; a human who understands the needs of other people and has a willingness to help.

The trouble is, we're all busy - right?

Well, so what.

There's no excuse for poor customer service and I'd even challenge that we should be delighting our customers every single day. Without fail

Let's dig in...

Challenged Issue:

In this podcast, we challenge the issue of customer service – how you can delight your customers every single day.

Mark’s Actionable Tips:

* Give people your time. Talk to them personally, but set respectful parameters with your time and efforts. Try not to delegate unless absolutely necessary.

* Be honest when you make a mistake. You don’t have to be the person who is infallible and never messes up. It happens. So apologize and rectify the mistake – even if the mistake is not yours.

* Involve your customers. Don’t turn people off. Instead, listen to them. Let them challenge you to make your business better!

Top Quotes:

* “People expect quality response.”

* “Things really, really get a little bit hairy if you let things get on top of you.”

* “People always will demand your attention.”

* “People are genuinely just people.”

* “That’s what it is all about – is creating friends.”

* “We all make mistakes. It is human nature.”

* “You have to shoulder that responsibility. You have to be honest.”

* “Involve your customers, treat them as friends, and even if they challenge you, acknowledge that involvement.”

Guest Links:

* Podcast Websites (https://podcastwebsites.com/)

* DMSQD (http://dmsqd.com/)

Resources:

* John Lee Dumas (http://www.entrepreneuronfire.com/)

* Business Buff Podcast (https://itunes.apple.com/au/podcast/business-buff-entrepreneurs/id979670013?mt=2)

* Podcast Movement (http://podcastmovement.com/)

* Excellence Expected Stitcher (http://www.stitcher.com/podcast/excellence-expected)

* Excellence Expected iTunes (https://itunes.apple.com/podcast/excellence-expected-inspirational/id924421463&ls=1)

Key Timestamps:

* 0:32 Podcast Websites

* 1:28 Challenged issue

* 3:05 Initial set up and chaos

* 3:43 Maintaining service

* 5:15 Dealing with customers

* 5:29 Actionable tips

Don’t forget, the more you expect from yourself the more you WILL excel!