With a third of Americans saying they would switch companies after a single instance of poor service, it is more important than ever to provide great customer service with every interaction. Jason and Mark talk through how technology can help your company provide a better customer experience.

3 Ways to Use Technology To Improve Your Customer Service Process

Grow Up is a weekly podcast that seeks to help businesses grow better using technology. Discussing the top tech issues of the day, Jason Parkinson and Mark Hemmer talk about what was, what’s new, and what’s coming next in business technology. Each episode ends with practical takeaways for business leaders looking to leverage technology more effectively. With a history in traditional media, Jason and Mark have seen the changes that technology brings firsthand and want to share what they’ve learned to help others thrive in a shifting landscape.

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3 Ways to Use Technology To Improve Your Customer Service Process

3 Ways to Use Technology To Improve Your Customer Service Process