Long before news broke that GENERAL HOSPITAL’s Billy Miller would be exiting the role of Drew, the character failed to have any major story. This week, Soaps In Depth editors Richard and Charlie ask why some characters — including THE BOLD & THE BEAUTIFUL’s Bill and THE YOUNG & THE RESTLESS’ Traci — wind up backburnered, no matter how popular. Plus, Charlie introduces a new segment called "I Don't Get You,” and the hosts answer some viewer mail.