How to consistently deliver successful commercial growth?

Is one of the greatest business challenges I have observed.

One of the most accomplished leaders at achieving this is Keith Douglas. We are thrilled to have Keith on the Enterprise Sales show.

Keith is an over-achieving commercial EVP, with 20 years+ Payment industry experience. He is an EVP at Mastercard and responsible for driving forward their key growth area of e-commerce (Mastercard Payment Gateway Services) he has a team of over 400 talented people across the globe.

Keith is a motivating leader who empowers his people, in many ways, ‘get out of their way’ so they can produce their best work. He has created a high performing and enjoyable ‘people centred’ culture. We share similar values including the importance of how you win and not just winning.

We were connected by our mutual friend Anant Patel. Thank you Anant.

Key takeaways:

Importance of network, Keith said he would not be where he is today if not have the support of his network.

Working with an executive coach 'unlocked' Keith's Edge.

The impact you can have as an individual or as a leader

importance of you - 'the art of being yourself' - understanding yourself

less time on competencies and more time thinking about self.

What is your edge?

How to have impact - "if you think you are too small to be effective, have you ever been to bed with a mosquito."

What makes you curious and different?

Guiding principles:

Be present - show up and be in the moment

Share - successes and failures

Be decisive

Together is better

Keith manifesto of leading the team

"In terms of your career, your only job to be as good as you can be being you."

Everybody gets an A - my job is to get an A+

Encourage to help

Recognize success and failure

Different perspectives are actively encouraged.

Decency Quotient + EQ + IQ = Multiplier effect

His two questions to 'unlock' the edge within:

What are you good at and what do you enjoy?

Pandemic thoughts as a leadership group at Mastercard, all wrote blogs sharing their experience - we are all finding it tough and we are in this together.

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