How to consistently deliver successful commercial growth?

Is one of the greatest business challenges I have observed.

One of the most accomplished leaders at achieving this is Keith Douglas. We are thrilled to have Keith on the Enterprise Sales show.

Keith is an over-achieving commercial EVP, with 20 years+ Payment industry experience. He is an EVP at Mastercard and responsible for driving forward their key growth area of e-commerce (Mastercard Payment Gateway Services) he has a team of over 400 talented people across the globe.

Keith is a motivating leader who empowers his people, in many ways, ‘get out of their way’ so they can produce their best work. He has created a high performing and enjoyable ‘people centred’ culture. We share similar values including the importance of how you win and not just winning.

We were connected by our mutual friend Anant Patel. Thank you Anant.

Key takeaways:

Part 2

Guiding principles: Keith rules of the road).

Have to lead by example.

1) Be present - always how up and be in the moment.

2) Sharing to empower others – learn from failure.

3) Lead – you get to choose the ‘narrative’ that defines you.

4) Be decisive, encourage others to make decisions.

5) Provoke – challenging self and others, people do not expect Keith to that. Come out of his own shell.

6) Think - not just do, find the time to.

7) Be first or be right, chose carefully. Action orientated.

8) Together is better – as a team we achieve more.

"In terms of your career, your only job to be as good as you can be being you."

Keith manifesto of leading the team:

Everybody gets an A - my job is to get an A+.

See the opportunity and then embrace the challenge.

Encourage to help each other.

I would not be where I am today without that help.

Recognize success and failure.

In terms of giving feedback process helps and recognize and acknowledge failure.

Keith goes first, have to set an example,

Different perspectives are actively encouraged. Engineering and product different lens.

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Our purpose is to enable SaaS Sales Professionals to achieve their potential through the power of life-enhancing connections, shared experiences, and collaborative learnings.

If you want to take your career to the next level, as well as improve your skills in Enterprise Sales, please contact me at [email protected]

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