In this episode of the Training Impact Podcast, Jeff Walter sits down with Kevin Trost, Co-Founder and President of Adminify AI, to explore how artificial intelligence is changing the way businesses scale, engage customers, and support channel partners.

Rather than focusing on AI hype or surface-level tools, this conversation digs into how AI assistants can function as a true execution layer inside a business. Kevin shares how Adminify AI helps organizations automate customer interactions across phone, text, web, and social channels while preserving transparency, personality, and trust.

Jeff and Kevin discuss why speed to lead has become one of the most practical and immediate AI use cases, especially in industries like home services, franchising, and multi-location businesses. Kevin explains how AI ensures no customer inquiry is missed and how it can intelligently route conversations, summarize interactions, and hand off to humans only when necessary.

One of the standout moments in the episode is a real-world example of an AI assistant navigating a complex customer objection without being explicitly trained for the situation. The story illustrates how modern AI can understand intent, identify concerns, and creatively problem-solve to achieve a defined business goal.

The conversation also explores why AI should be treated less like traditional software and more like an employee. Kevin explains that organizations often abandon AI tools too quickly, forgetting that they are willing to spend weeks training human hires. When AI is trained intentionally and given clear goals, it becomes a long-term asset that works continuously without fatigue.

For franchisors and channel-driven organizations, this episode offers practical insight into how AI assistants can standardize processes across locations, reduce risk for franchise owners, shorten training timelines, and create consistency without adding headcount at headquarters.

Jeff and Kevin also discuss transparency in AI interactions, why customers prefer knowing they are speaking with an AI assistant, and how adding personality to AI experiences can improve engagement and trust.

This episode is a must-listen for leaders in franchising, partner enablement, training, operations, and customer experience who want to understand how AI fits into the future of scalable business systems.

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