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#31 Useful vocabularies to work as customer service representative #1
Transcript ↓
2 weeks have passed since my job began. This week I started catching phone calls as a customer service representative. How do you think it was? To be honest, it was really really terrible. As you can imagine, it is very difficult for not native speakers to understand what people say especially over the phone. At this moment, I strongly felt how much we usually depend on facial expressions and mouth movements to understand what people say in English.
Additionally, the most difficult part of communicating over the phone is to spell out the clients’ name correctly. Although traditionally we can make sure it by saying like, A for apple, B for Bravo, C for Charlie…, you know what? It is useful only when we are able to catch really similar words. It doesn’t work when we couldn’t hear at all ,even 1 alphabet. For example, basically I have to open my clients’ file during the phone call. but the customer is like “Hi my name is XX, I have an appointment XXX…” whenever I happened to dive into this stuation, I’m always like oh my god what did she say… and my brain stops working immediately. In this case my boss comes to my desk because he is monitoring my phonecalls and he knows I’m struggling with grabbing the name. So he always helps me type it down and open clients’ files and goes back to his desk. I always say thank you in my mind and I totally couldn’t understand why he can realize the name so quickly and accurately.
Anyways, I love my new job so far. It is because all my coworkers are nice to me even though I am really green, like a baby. Literally I couldn’t do anything. I’m excited to learn new things a lot and I am being showered with new words.
Today is episode 1 of a series of useful vocabularies that I learned in the job in order to work in customer service.
The first one is that the word “last-minute” is new to me. It means the latest possible opportunity for doing something. We use this word as follows: Luckily, there is a last- minute cancellation and you can book today. You can also use like “we are in time for the event at the last-minute” on a daily basis. It is very useful, isn’t it?
The other one is the word “by any chance”, It's a nice phrase to add to a question to make it polite–it's almost like saying possibly in a way.
You can use “by any chance” when you are asking questions in order to find out whether something that you think might be true is actually true. For example, you can say. “do you have any availability on Tuesday instead of Friday by any chance?” like that. It is very very useful to make it comfortable to ask something. Good to know.
How was today’s episode? You can also send me the request for the content by any chance.
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By Charlie BlueTranscript ↓
2 weeks have passed since my job began. This week I started catching phone calls as a customer service representative. How do you think it was? To be honest, it was really really terrible. As you can imagine, it is very difficult for not native speakers to understand what people say especially over the phone. At this moment, I strongly felt how much we usually depend on facial expressions and mouth movements to understand what people say in English.
Additionally, the most difficult part of communicating over the phone is to spell out the clients’ name correctly. Although traditionally we can make sure it by saying like, A for apple, B for Bravo, C for Charlie…, you know what? It is useful only when we are able to catch really similar words. It doesn’t work when we couldn’t hear at all ,even 1 alphabet. For example, basically I have to open my clients’ file during the phone call. but the customer is like “Hi my name is XX, I have an appointment XXX…” whenever I happened to dive into this stuation, I’m always like oh my god what did she say… and my brain stops working immediately. In this case my boss comes to my desk because he is monitoring my phonecalls and he knows I’m struggling with grabbing the name. So he always helps me type it down and open clients’ files and goes back to his desk. I always say thank you in my mind and I totally couldn’t understand why he can realize the name so quickly and accurately.
Anyways, I love my new job so far. It is because all my coworkers are nice to me even though I am really green, like a baby. Literally I couldn’t do anything. I’m excited to learn new things a lot and I am being showered with new words.
Today is episode 1 of a series of useful vocabularies that I learned in the job in order to work in customer service.
The first one is that the word “last-minute” is new to me. It means the latest possible opportunity for doing something. We use this word as follows: Luckily, there is a last- minute cancellation and you can book today. You can also use like “we are in time for the event at the last-minute” on a daily basis. It is very useful, isn’t it?
The other one is the word “by any chance”, It's a nice phrase to add to a question to make it polite–it's almost like saying possibly in a way.
You can use “by any chance” when you are asking questions in order to find out whether something that you think might be true is actually true. For example, you can say. “do you have any availability on Tuesday instead of Friday by any chance?” like that. It is very very useful to make it comfortable to ask something. Good to know.
How was today’s episode? You can also send me the request for the content by any chance.