Amanda Joiner has worked for The Ritz-Carlton Hotel Co. for 25 years. Starting in housekeeping, Joiner has been general manager of The Ritz-Carlton St. Louis for more than five years. Her career trajectory is not unique, she says, as anyone can apply The Ritz-Carlton’s tenets of customer service to clear a path to leadership in the hospitality industry. Episode 318 of Lodging Leaders podcast spotlights Joiner and her story.