In this episode of Hard Lessons, host Charlie interviews Joe Apps, founder of Jobs Technology Support. Joe shares his journey from tech enthusiast to successful entrepreneur, offering valuable insights for aspiring business owners and established entrepreneurs alike.

Key topics discussed:

1. The importance of finding your niche and focusing on core services
2. Implementing standardized processes for consistent service delivery
3. Building and managing a high-performing team
4. Effective marketing strategies for IT businesses
5. The value of peer accountability groups for entrepreneurs
6. Balancing growth with maintaining quality service
7. The challenges of scaling a business and how to overcome them

Joe also discusses the implementation of the Entrepreneurial Operating System (EOS) and how it has transformed his business operations. Listeners will gain practical advice on time management, decision-making, and creating a strong company culture.

Whether you're in the IT industry or running a business in any sector, this episode offers valuable lessons on growth, leadership, and maintaining work-life balance as an entrepreneur.