Graham Williams, CMC, B.Com Hons, B.A. is on the Council of the International Mananagement Consultants and Master Coaches of South Africa (IMCSA), a certified management consultant and executive master coach, thought provoker, speaker and author of 9 business books who has worked in over 40 countries and many sectors around the world. He is a management contributor to 12Manage (the World's foremost management network). An essential component of his ‘motivational fingerprint’ is to overcome severe organisational blockages by installing creative, healing solutions – from concept to implementation. Special interest areas are building resilience, and embedding character virtues and sustainability practices in organisational culture. He makes use of narrative, anecdote and metaphor as critical contributors to successful business interventions. Graham comes from humble beginnings, grew up in Woodstock, Cape Town, began his academic career after marrying and while raising a family , and believes strongly in finding practical solutions to challenges. Prior to launching his own business, while with Shell, He conducted customer service studies at AT&T Universal Card, Agway, Fedex, Disney World, Duke Power, Thames Water Board, LL Bean, Pepsi, The Ritz-Carlton Hotel Group, MIT. He developed the first Motorway Service Area in South Africa, the first multi-task Customer Contact Centre in the Shell Group, the first margin-management, price-elasticity system for Shell UK, and served as a member of the re-engineering team.

HIS PURPOSE IS TO CREATE THE SPACE FOR ORGANISATIONS (and their members) TO HEAL

I contribute regularly to a number of hard copy and online magazines including Culture University, Human Capital Review, Leadership and Change Magazine.