Let's face it: Susan is one of the nerdiest people you've ever met, so when she meets her match in Ira Vouk, you know something special is happening. Ira is the author of Hospitality 2.0, about the digital revolution in hospitality. This conversation is long and interesting, so stay tuned for part two next week. And, if these technical conversations leave you scratching your head, go to topfloorpodcast.com/episode/32 for definitions and explanations of some key terms.