One of my favourite games when speaking at conferences is to get people to realise they've all but stopped using cash. Which is fine and neutral - unless you're one of the people without a bank account, or dependent on tips. Payment specialist Silvia Mensdorff-Pouilly (or just Silvia Mensdorff on some social media), general manager of ACI, feels that if cash is no longer king then contactless has to be kind - and inclusive. She discusses this with near futurist Guy Clapperton in this first episode of 2020.

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