In this episode, Heather explores the critical role of Active Listening in managing organizational change. She highlights the challenges of change, including uncertainty and fear, and emphasizes that Active Listening goes beyond simply hearing to understanding emotions and perspectives.   Research shows gender gaps in feeling heard at work and stresses the importance of creating an environment where all employees feel valued.   The episode outlines five key steps of Active Listening: Recognize the Unsaid, Seek to Understand, Decode, Act, and Close the Loop. When leaders actively listen to employees, they build trust and foster open communication, leading to greater acceptance of change and organizational success.   Whether leading change or navigating transitions, the message underscores the transformative power of Active Listening in creating supportive workplace cultures.