"There's an air of excitement about not knowing. I see myself as an adventurer. So you and your client set off on this journey together. Your client's in the driving seat, you're maybe in the passenger seat, but you're going on this journey together. And both of you have a rough idea — you kind of know where the goal might be or where the client wants to head towards — but you end up taking the scenic route, because that's what coaching is about for me."

— Gillian McMichael