Every business, from a small town diner to a large multi-national conglomerate, has their regular customer.  These are key to success.  They are the barometer indicating how the business is going and they are the business’s biggest advocate.

What can cause a business to start taking their regular customer’s for granted?  What are some of the warning signs regular customers can provide, both verbal and non-verbal?

On this week’s episode of the 33 Tangents podcast, Jim and Jason continue their discussion around active and passive ownership involvement and the role of the regular customer.

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