When you work in services, there will be times you start a new project and the person you are set to work with day to day is not nearly engaged as you would like them to be or need them to be.  What do you do in these situations?  Is this kind of situation a symptom of something much bigger?  This week, Jason, Jenn, and Jim talk through their past experiences when this has happened to them, the steps that they took, and the lessons learned.

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