Retail is built on people. From store colleagues and warehouse operatives to customer service teams, the frontline workforce plays a vital role in keeping the industry running. But in recent years, the structure of retail employment has changed dramatically. Cut backs, automation, flexibility, multiskilling and many other changes have impacted frontline workforce. With rising customer expectations, new technologies, and economic pressures, what does the future hold for retail’s workforce? In this episode, we’ll uncover the biggest workforce trends shaping the industry, the challenges facing retailers and employees alike, and what it truly means to be a people-centric retailer in 2025 and beyond.

Listen to this episode and discover:

• The 5 elements shaping the future of the retail frontline workforce.
• What happens to 41% of frontline store colleagues each week.
• How to factor trends into becoming a people-centric organisation.

Find the full show notes at www.obandco.uk/332.