My guest today is Vishali Dialani who has been a strategy-driven customer experience professional for 6+ years. She’s recognized for creating human-centred design systems for complex digital products and leading marketing initiatives across diverse industries from advertising, education and fintech. With a collaborative mindset to make a difference, Vaishali loves to understand customer needs, map out across-the-board customer journeys, be the voice of customers and develop effective operational processes to drive customer adoption and business success. Recognized as CXPA’s emerging leader 2022, she believes in the power of making customer experiences simple and seamless.

In this episode, we talked about her role as a CX executive, and how her approach both mirrors and complements the one of a product manager. We’ve touched on non-digital products like manufacturing and hardware, as well as the future of CX with immersive experiences. I hope you’ll enjoy this final episode of 2022 and wish you a wonderful festive season.