E-Commerce with Coffee?!

35. Saving Time and Money with Amber Engine’s Next-Gen PIM with Brittany VanDenBerg, VP of Business Operations at Legacy Home Furnishings and Decor

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Saving Time and Money with Amber Engine’s Next-Gen PIM

In this episode of E-Commerce with Coffee?!, we have a special interview to share with the AE audience. Brittany VenDenBerg, Vice President of Business Operations at Legacy Home Furnishings and Decor, joins host Nate Svoboda to talk about her and her team’s experience with the Amber Engine Next-Gen PIM as early adopters of the new software.

Throughout the interview, you’ll hear Brittany’s opinions on the onboarding and transition process, her favorite features of the software, how the Next Gen PIM addresses specific pain points, and, of course, her caffeine drink of choice. Ready to learn more about the Amber Engine Next-Gen PIM and Legacy’s experience? Grab your favorite brew and enjoy!

What to listen for:
  • Brittany breaks down the main reason she and the team at Legacy considered Amber Engine’s Next-Gen PIM in the first place: optimizing time. She explains how the PIM saves the team enormous amounts of time and effort that was otherwise incredibly taxing, especially when running a business with a small team.
  • The team at Legacy was looking to be able to cut down the time spent on multiple tasks, a goal that was met “right off the bat.” Additionally, the PIM was able to clean their data up significantly and help practically everybody on the team in some capacity–exceeding Brittany’s expectations.
  • Brittany recounts how the time-to-implementation and onboarding process were much faster than she expected, and that the AE team’s presence and support throughout the process was a huge factor in making sure everything went as smoothly as possible.
  • Especially as data had been such a big pain point for the Legacy team, Brittany explains that the channels feature was particularly exciting for her and for the rest of the team.
  • The number of channels that Legacy has been able to effectively manage has grown significantly since implementing the Next-Gen PIM.
  • Brittany explains how Legacy puts all sorts of information into the PIM, from regular product information to different certifications and anything else customers might want to know
  • Brittany qualifies the speed-to-market and the AE customer service as the top selling points for the PIM
  • As far as drawbacks go, Brittany warns that the transition/implementation process isn’t automatic. As much as the Amber Engine team helps, it is invaluable to have somebody from your own team be fully dedicated to the implementation and the transition, and overlooking this important detail can be a painful oversight.
    • YT Timestamps:

    0:00-0:27 Intro

    0:28-0:56 Introducing Brittany

    0:57-2:27 How Brittany takes her coffee

    2:28-6:07 Initial attraction to the PIM, time is money

    6:08-10:15 How the PIM met and exceeded expectations

    10:16-13:34 The onboarding and implementation experience

    13:35-18:33 Favorite features

    18:34-20:30 Number of channels

    20:31-22:51 Time required to interact with selling channels

    22:52-23:57 What kind of information Legacy puts in Amber Engine

    23:58-29:48 Top strengths of the Amber Engine PIM

    29:49-34:45 Drawbacks or cautions to solutions like the AE PIM

    34:46-36:44: Brittany’s entertainment recommendations

    36:45-37:24 Outro

    ...more
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    E-Commerce with Coffee?!By Amber Engine
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