We all make mistakes. But not all of us know how to handle them.

In today’s episode of Upgrade to Luxury, we’re diving deep into one of the most underestimated pillars of premium positioning: your ability to recover from a mistake. Whether it’s a delay, a miscommunication, or something bigger, what matters most is not the error itself but the way you respond to it.

We explore the different types of mistakes, how clients react depending on the relationship you’ve built with them, and how to prepare your business so that no slip ever defines your brand. You’ll also hear how to turn a negative moment into a loyalty-building opportunity and why emotional intelligence is your biggest asset in moments of tension.

This episode is a must-listen if you’re building a high-level client experience and want to be ready for anything.

We go even deeper into this inside the CocoSpark Method

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