In this episode, part two of a two part conversation I had with Nicole Keleher on her podcast, The Seasonal Operator, we continue our discussion about what it really looks like to become the leader your small business needs.

In this second half of our conversation, we move into the practical side of leading a team once the business has grown.

We talk about how to know when someone needs more coaching and when it may simply not be the right fit, the signs that you may be holding on to the wrong employee for too long, why avoiding difficult conversations is so costly, and how to define customer experience clearly instead of assuming that everyone on the team just knows what good service looks like.

We also talk about the kind of leadership that helps a team feel safe and supported during difficult weeks. Leadership that recognizes emotions will show up and focuses on responding instead of reacting when things get hard.

This conversation reflects what it is actually like to run an independent business, where you are the one dealing with the pressures and the decisions often land on you.

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To connect with Nicole:

Podcast: The Seasonal Operator

Instagram: @theretailmarketers

Website: theretailmarketers.com

YouTube Channel: youtube.com/@theretailmarketers

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To Connect with Krista:

Website: kristawilliamson.com

Facebook: @kristawilliamsoncoaching

Instagram: @kristawilliamsoncoaching

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