Sign up to save your podcasts
Or
Share 36: Ten principles of customer experience to follow with Matt Watkinson
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
36: Ten principles of customer experience to follow with Matt Watkinson
We’ve masqueraded as a waiter with dreams of Hollywood this week to catch LA’s finest CX designer Matt Watkinson.
Matt is co-founder and CEO of Methodical and an internationally renowned author, speaker, and consultant on customer experience and business strategy, speaking at events for the likes of Microsoft, Salesforce, American Express, and the FBI. His first book, The Ten Principles Behind Great Customer Experiences, won CMI’s Management Book of the Year, and his second book, The Grid, was shortlisted for 2019’s Management Book of the Year.
He talks to us on his very unique early career path (he has never actually been employed), how designing an award-winning website for Argos launched him into the UX and ultimately the CX stratosphere, 10 CX principles to follow, his books, his frustrated dreams of being a pianist and so much more. Go gorge and enjoy.
/////
Follow Matt on LinkedIn.
And on Twitter.
Here is Methodical’s website.
Watch Matt's COVID-19 Business Battle Plan and support ISOLATEDTalks.com.
Matt has written two books:
The Grid
The Ten Principles Behind Great Customer Experiences
Book Recommendations:
Thinking in Systems by Donella H. Meadows
The Nature of Technology by W. Brian Arthur
Financial Intelligence by Karen Berman
Mastery by Robert Greene
/////
View all episodes
By Giles Edwards
5
88 ratings
We’ve masqueraded as a waiter with dreams of Hollywood this week to catch LA’s finest CX designer Matt Watkinson.
Matt is co-founder and CEO of Methodical and an internationally renowned author, speaker, and consultant on customer experience and business strategy, speaking at events for the likes of Microsoft, Salesforce, American Express, and the FBI. His first book, The Ten Principles Behind Great Customer Experiences, won CMI’s Management Book of the Year, and his second book, The Grid, was shortlisted for 2019’s Management Book of the Year.
He talks to us on his very unique early career path (he has never actually been employed), how designing an award-winning website for Argos launched him into the UX and ultimately the CX stratosphere, 10 CX principles to follow, his books, his frustrated dreams of being a pianist and so much more. Go gorge and enjoy.
/////
Follow Matt on LinkedIn.
And on Twitter.
Here is Methodical’s website.
Watch Matt's COVID-19 Business Battle Plan and support ISOLATEDTalks.com.
Matt has written two books:
The Grid
The Ten Principles Behind Great Customer Experiences
Book Recommendations:
Thinking in Systems by Donella H. Meadows
The Nature of Technology by W. Brian Arthur
Financial Intelligence by Karen Berman
Mastery by Robert Greene
/////
More shows like Call To Action
View all
Social Media Marketing Podcast
1,445 Listeners
The Mark Divine Show
1,646 Listeners
Pivot
8,968 Listeners
The Diary Of A CEO with Steven Bartlett
6,892 Listeners
Modern Wisdom
3,684 Listeners
Nudge
171 Listeners
My First Million
2,617 Listeners
Uncensored CMO
35 Listeners
On Strategy Showcase
44 Listeners
The Prof G Pod with Scott Galloway
5,255 Listeners
B2B Marketing with Dave Gerhardt
39 Listeners
Marketing Against The Grain
352 Listeners
The Mel Robbins Podcast
20,866 Listeners
Political Currency
106 Listeners
Prof G Markets
963 Listeners