On this episode of Driving Insights, we strip away years of industry experience to see your service department through your customers' eyes. From the moment they enter your service drive to the final vehicle delivery, we examine how returning to core service principles can strengthen your operation. We explore why these fundamental building blocks of automotive service haven't changed since 1921, and how mastering them creates lasting customer relationships. Learn why the basics of service excellence remain your most powerful tool for building trust, increasing efficiency, and driving profitability. Whether you're struggling with customer retention or looking to enhance your service performance, this episode offers practical insights for elevating your entire operation.

Episode 36 Homework - ⁠⁠Download