Topics:

-Jerry & Sam speak with a guest who may be in witness protection 

-Jerry continues to be frustrated with remote sessions. 

-Sam is wowed by the ability to VNC directly into the touch screen of Toshiba multifunction printers. 

-Swiping up on the address bar of Safari for iOS minimizes it for more website real estate. A nice find by Joe. 

-Customers will sometimes drop computers off and do just a little too much to “swaddle” and protect it. 

-Joe has some theories of Captcha images. 

-We dedicate some time to discuss Sam’s backyard/Zoom background. 

-Sam has one heck of a time getting back into his Amazon account after being locked out due to what they detected as fraudulent activity. 

-One of Joe’s clients has multiple infections of malware on an aging Mac mini. Upon some digging, he finds some crafty malware that burrows itself in a Bookmark folder called “New Page”. 

-Upgrading old networks sometimes is met with underwhelming responses. 

-Jerry has to lay down the law with a client that has legacy email accounts and years of data and sync issues. 

-A previous consultant wanted to bill Joe’s new client for password gathering. 

-Host Gator is a challenge to deal with as Joe unfortunately finds out. 

-The email venting continues…

-A client that Sam has known for many years asks him if he needs to escalate to his tech.