In this episode, Ben and Zach dive into the world of Microsoft Teams Voice Apps: the unsung heroes behind call routing, Auto Attendants, and Call Queues.

Whether you're new to Teams Phone or knee-deep in deployment, this episode breaks down:

• What Voice Apps are and where they fit in the Teams Phone ecosystem
• How Auto Attendants and Call Queues work (and when to use each)
• The role of Resource Accounts and how licensing works (spoiler: it’s not as scary as it sounds)
• Real-world examples like IT support lines, sales queues, and holiday routing
• Tips for managing greetings, voice menus, and directory search
• What’s possible with Teams Premium (and what’s not)

Expect practical guidance, a few laughs, and plenty of “oh, that’s why!” moments.

🎧 Tune in to learn how to build smarter call flows and make Teams Phone work harder for your users.