Topics:

-Jerry poses the question to the group: what if clients want to downgrade from macOS Catalina?

-Turns out Jerry has a real situation that dealt with this very issue. It turned into a cluster but it did require a Time Machine backup and reinstall of the previous OS. 

-An inadvertent sales tactic for Joe is reaching out to a client who has been sitting on a proposal for a long time and saying they will close the ticket. Astonishingly, it causes clients to immediately respond. 

-After two visits to a client, Sam experience issues out of his controls, one with Apple and one with Jamf. He describes how it just makes him look bad. Joe and Jerry can relate. 

-Jerry has a great relationship with an Apple Authorized Reseller, Micro Decision Systems in NY. Richard Cooperman has always made the client experience easier. In a recent instance, Jerry describes having a tough time swapping out a recently purchased problematic computer.  Jerry personally offered to step up to the plate for the customer but Richard came through in the end. 

-Sam can’t wrap his head around the mess at a new client. Various application and operating system versions, status of admin accounts, compliance are all factor that are making his head hurt. 

-Jerry hits the nail on the head when describing unexpected hours and a hurt to the bottom line. 

-Jerry is reminded of being frustrated with clients that always seem like they have something better to do.