Matt from Patrick Riley in Phoenix, Arizona, shares how HVAC technicians can bring more clarity and consistency to their results by getting clear and consistent with their process.

Key Takeaways:

• If you are guessing what to do on a call, you aren't following a clear process.
• Results won't be immediate when you change your process. You have to work at it and get through the "valley of woe."
• You have to have trust that the result of your process is to benefit the customer.
• How to stay proactive in finding ways to grow.

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