The IT Crowd Podcast

#37. Trust, AI, and Digital Operations


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Live from the opening day of the 2026 Baker Hughes Annual Meeting in Florence, Josh Lowrey and Richard Rodriguez sit down with Laura Van Beers and Aravind Yarlagadda to unpack Baker Hughes’ “Energy Equation” and the real challenges behind scaling digital in industrial operations.


From the shift toward problem-driven solutions to the role of AI in modern operations, this conversation explores how companies are building trust in digital systems, while keeping humans firmly in the loop.


00:00 Live From Florence

00:29 Show Energy And Passion

01:19 Meet Laura And Aravind

06:24 IT Meets OT

08:50 From Products To Problems

12:16 Services And Domain Context

14:16 Human In The Loop

18:24 Bridging Generational Change

19:34 Training and Change

20:01 Integration Without Tool Sprawl

21:05 Two Product Paths

23:17 Breaking Data Silos

25:14 Contextualizing Asset Data

27:29 Innovation With Safety

29:07 Hype Versus Reality

31:32 Experimenting With New Tech

33:47 Scaling IT Into OT

36:33 Trust and Closing Thoughts

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