Summary for Matterport Service Providers Using a Pro3 Camera

In this episode of the WGAN-TV Podcast, Matterport Pro3 expert Mike Vorce of MatterFix.io breaks down the key differences among the three known versions of the Matterport Pro3 T-Mount tripod adapters. He identifies two official versions—both with stainless steel pins—with the latest version distinguished by a flat section near the clasp.

These are considered safe for regular use. However, Mike issues a strong warning about a third, unofficial version featuring a brass pin and internal screw prone to failure. This version, believed to be a beta unit that escaped destruction and is now circulating via sites like eBay, can jam inside the camera and potentially damage the mount or camera internals.

Mike also provides practical guidance on identifying T-Mount issues in the field, including what to do if your mount is stuck or you encounter an “unstable” error during scanning. He explains how to assess mount tension, alignment, and grab-arm function, and even offers a basic adjustment tutorial using a T15 Torx tool. Importantly, he emphasizes proper seating of the mount to avoid scan errors or hardware damage. If problems persist, Mike recommends swapping out the T-Mount or tripod to isolate the issue—or reaching out to MatterFix.io for expert repair.

For techs using or buying secondhand gear, this video is a must-watch to avoid costly downtime caused by a defective tripod adapter.